As part of Docaar.me Automotive Network compliance to Personal Data Protection Act 2010 (“PDPA 2010”) and commitment towards the protection of our customer’s personal information, Docaar.meautomotive Network has put in place a personal data protection and compliance principles and framework (“Framework”) in which Docaar.me Automotive Network stands guided by in the provision of our products and services to our members/customers/clients (“Products and Services”).
The Docaar.meAutomotive Network consists of any other Web site that we identify as a part of the Docaar.meAutomotive Network, the mobile versions of our Web Sites, and any apps that we offer (for example, including but not limited to apps available through iTunes, Google Play Store and on Facebook).
Docaar.meAutomotive Network is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
- COLLECTION OF PERSONAL DATA
The Personal Data about you which we may collect via print and digital channels (including but not limited to Website, Social Media and Mobile Apps) includes:
information collected when you register as member or update an online profile or when you fill in or update your information with us, which may include personal data such as your photograph, name, and contact details;
the contents of all printed and electronic forms or documents submitted to us via printed collateral or forms, Docaar.me Automotive Network’s Website and any digital and mobile platforms (eg. Email, Facebook, Twitter, Instagram, Whatsapp, Viber and any social media and apps), including identity documents and proof of address;
information input or submitted to online facilities such as search tools, and calculators;
personalisation preferences you select as you use the Docaar.me Automotive Network’s Website, digital and mobile platforms;
information submitted if you participate in survey or competition whether via online or otherwise;
any messages or comments you submit to us via the Docaar.me Automotive Network’s Website or in whatever manner, which may include personal data such as name, email address and telephone number;
information obtained independently by Docaar.me Automotive Network from other lawful sources;
surveys conducted to better target our contents to our audience; and
the contents of all forms and/or documents submitted and/or collected by Docaar.me Automotive Network.
- PURPOSES OF PROCESSING
By providing any of your Personal Data to Docaar.me Automotive Network whether via online or otherwise, you hereby agree that Docaar.me Automotive Network shall collect, retain and use the Personal Data for the following purposes:
providing you with services or benefits under any of the Docaar.meAutomotive Network’ s business or policies; and/or
processing your application under any of the Docaar.me Automotive Network’s programme; and/or
where relevant, marketing of goods and services and sending any updates, new products, special offers, advertisements about goods and services of interest to you, promotional material and/or commercial material to you (including emails, short message services or other means) and/or to be used in, to provide and/or improve the services of Docaar.meAutomotive Network, processing invoices and payments (including card payments) and providing customized listings of Deal and Dealerships based on your preference and locations and other services to enhance and support the relationship of Docaar.me Automotive Network and you; and/or
performing statistical analysis for various objectives in Docaar.meAutomotive Network and providing this information within Docaar.me Automotive Network members; and/or
purposes connected with the operation, administration, development, record-keeping or enhancement of Docaar.me Automotive Network’s business including for the purpose of which is relevant to support and/or assist in any of Docaar.meAutomotive Network’s businesses or Docaar.me Automotive Network’s Website; and/or
purposes connected with the administration, management and/or enforcement of the commercial transaction and for contact and communication with you; and/or
purposes connected with user car reviews ownership verification; and or
where required by law, where Docaar.me Automotive Network consider that such use or disclosure is necessary to respond to any claims or legal process, or where Docaar.me Automotive Network suspects that fraud or unlawful activity has been, is being or may be engaged in; and/or
where a third party requires in order for such third party to perform functions or services as required by Docaar.me Automotive Network; and/or
enabling the Docaar.me Automotive Network or where a third party requires in order for such third party to perform functions or obligations as required under the laws, rules, regulations, by laws and/or guidelines (whether or not having the force of law) or as required by any governmental and/or non-governmental authorities, agencies or departments or a third party requires in order to ensure compliance with agreement(s) or document(s); and/or
making such disclosures as may be required for any of the above purposes or by law; and/or
to access logs, search strings (if entered), comments and spam moderation; and/or
customer loyalty programmes.
If you do not consent to Docaar.me Automotive Network processing your Personal Data for the purposes listed in Section 2, please notify Docaar.me Automotive Network using the contact details stated in Section (P) below.
- USE AND DISCLOSURE
You further agree that Docaar.meAutomotive Network may disclose and transfer (whether in Malaysia or abroad) amongst any company within Docaar.me Automotive Network and/or to third parties including but not limited to Docaar.me Automotive Network’s agents, consultants, employers, suppliers, partners, joint venture partners, advertisers, network operators, service providers, associated companies, any relevant authorities, statutory bodies, regulatory bodies, organisations or, any other persons under a duty of confidentiality to Docaar.me Automotive Network or any company within Docaar.me Automotive Network, (including those established or incorporated from time to time) service providers (including those who assist us in providing/developing/maintaining Docaar.me Automotive Network’s Website and digital platforms), for the Docaar.me Automotive Network’s operational, administration and development requirements and to organizations who provide archival, professional advisory, marketing, advertising, research, loyalty programme and security services to use, disclose, hold, process, retain or transfer such Personal Data for the purposes of (B) above for and on behalf of Docaar.me Automotive Network.
We may disclose to third-party service providers who provide services to us, or who assist us to improve our data or our services or to better understand their value to our visitors or to the companies with which we do business; or to other third parties if we determine that disclosure of such information:
is or may be required by law or legal process;
is or may be reasonably necessary to enforce the Docaar.me Automotive Network Membership Agreement or User Agreement, or to take appropriate action if a visitor is determined by us to have breached either of those agreements; or
is or may be reasonably necessary to protect the rights, property or safety of our company, Docaar.meAutomotive Network, our visitors or other individuals or entities.
We may also disclose to third parties portions of the Docaar.me Automotive Network’s log files that show which “Internet service provider” a visitor has used or other visitor information. That information may enable third parties to discover, through that Internet service provider, the identity of a visitor.
We may use your Personal Information to customize or enhance your experience on the Docaar.meAutomotive Network (including the display of advertisements) and communications related to our products or services or those of third parties. In addition, we may use other information we may have about you (such as your IP address) or your use of the Docaar.me Automotive Network (such as which pages you have visited) for those purposes and, as described below under Third-Party Advertisement Servers for the purpose of facilitating the serving of targeted advertisements for Docaar.meAutomotive Network on other Web sites.
Docaar.me Automotive Network uses and discloses aggregated non-personally identifying information collected by us as part of Docaar.me Automotive Network’s process of constantly improving the Docaar.me Automotive Network’s Website, our business and/or Docaar.me Automotive Network’s business.
However, you will have the opportunity at any time to “opt-out” of receiving future promotional and marketing communications from us either (i) by following the instructions located at the bottom of any e-mail we send you, (ii) by sending a request to us through our Contact Us form, or (iii) by sending us a request by mail to:
Attention: The Docaar.meAutomotive Network Customer Service admin [a] carssoo dot com
- THIRD-PARTY ADVERTISEMENT SERVERS
Docaar.me Automotive Network uses third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here.
Docaar.me Automotive Network have implemented Google Analytics features based on Display Advertising (i.e. Google Analytics Demographics and Interest Reporting).
Docaar.me Automotive Network and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Docaar.me Automotive Network.
Docaar.me Automotive Network uses data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to improve our services to our advertisers, our car sellers, buyers (company, agents and private), and to overall gage the response, viewership and reach of The Docaar.me Automotive Network.
Using the Ads Settings [https://www.google.com/settings/ads], visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
- IMPACT OF NON PROVISION OF PERSONAL DATA
Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to Docaar.me Automotive Network then your application or request to Docaar.me Automotive Network for any of the above purposes as set out in (B) above may not be accepted or acted upon or your request to browse some information on Docaar.me Automotive Network’s Website may be denied or Docaar.meAutomotive Network will not be able to provide the full range of benefits and/or services and/or perform its obligations under any potential or existing contract with you.
- RIGHT OF ACCESS TO PERSONAL DATA
Under the Act, you have the right of access to your Personal Data held by Docaar.me Automotive Network on payment of a prescribed fee and you may request that Docaar.me Automotive Network correct any of your Personal Data that is inaccurate, incomplete or out-of-date, subject to any applicable legal restrictions and contractual conditions.
If you have any questions regarding this Privacy Notice or if you wish to request access to your Personal Data or if you wish to correct your Personal Data or if you wish to withdraw your consent to Docaar.meAutomotive Network for the processing of your Personal Data for the purposes as set out in (B) above, you may send your request in writing at the following address:
Email Address: admin [a] carssoo dot com
The Docaar.me Automotive Network Customer Service
We will comply with your request for access or correction of your personal data and we will provide you with a readable copy of the personal data that we keep about you, within 21 days, although we will require proof of your identity before disclosing that data. If compliance with the request is not possible within the 21 day period, you will be informed of such inability to comply and the reasons for such non-compliance. In any event the request will be adhered to within 14 days from the expiration of the initial 21 day period. We allow you to challenge the data that we hold on you and, where appropriate, you may have the data: erased, rectified, amended or completed. To the extent permitted by law, we reserve the right to refuse to provide our visitors with a copy of their personal data or correct their personal data, but will give reasons for our refusal.
- STORAGE AND RETENTION OF THE PERSONAL DATA
Your Personal Data shall be stored either in hard copies in Docaar.me Automotive Network’s offices or stored in servers located in or outside Malaysia and operated by Docaar.me Automotive Network or its service providers in or outside Malaysia.
Any Personal Data supplied by you will be retained by Docaar.me Automotive Network as long as necessary for the fulfillment of the purposes stated in (B) above or is required to satisfy any legal, regulatory and/or accounting requirements or to protect Docaar.me Automotive Network’s interests.
Docaar.meAutomotive Network does not offer any online facilities for you to delete your Personal Data held by the Group. If your personal information is no longer required under the purpose stated in (B) and/or (C), then we will destroy it by purging it from our electronic, manual, and other filing systems according to our internal procedures and schedules.
- HOW WE HANDLE EMAIL AND “CONTACT US” MESSAGES
Docaar.meAutomotive Network may preserve the content of any email or “Contact us” or other electronic message that Docaar.meAutomotive Network receives.
Any personal data contained in those messages will only be used or disclosed in ways set out in this Privacy Notice.
The message content may be monitored by Docaar.meAutomotive Network’s service providers or employees for purposes including compliance, auditing and maintenance or where email abuse is suspected.
- NON-PERSONAL DATA COLLECTED AUTOMATICALLY
When you access Docaar.meAutomotive Network’s Website, Docaar.me Automotive Network may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed).
Docaar.meAutomotive Network may use this data and share it with the rest of its staff to monitor the attractiveness of Docaar.me Automotive Network’s Website and to improve their performance or content.
When you view Docaar.me Automotive Network’s Website, Docaar.meAutomotive Network may store some data on your computer in the form of a “cookie” to automatically recognize your personal computer next time you visit.
Cookies can help Docaar.me Automotive Network in many ways, for example, by allowing Docaar.meAutomotive Network to tailor a website to better match your interests or to store your password to save you having to re-enter it each time.
If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.
Personal Data held by Docaar.me Automotive Network will be kept confidential in accordance with this Privacy Notice pursuant to PDPA 2010 and any applicable law that may from time to time be in force.
Any questions, comments, suggestions or information other than Personal Data submitted to us in whatever manner (including those sent or posted in the Docaar.me Automotive Network’s Website) will be deemed voluntarily provided to Docaar.meAutomotive Network on a non-confidential and non-proprietary basis.
Docaar.meAutomotive Network reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely as set out in (C) above.
- SAFETY OF PERSONAL DATA
Docaar.me Automotive Network uses a number of mechanisms to protect the security and integrity of your Personal Data in accordance with the PDPA 2010 and any applicable regulations. Docaar.meAutomotive Network follows strict security procedures in order that the data we collect is stored and disclosed appropriately and securely.
For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while Docaar.me Automotive Network strives to protect such Personal Data, Docaar.meAutomotive Network cannot ensure or warrant the security of any Personal Data transmitted to the Docaar.me Automotive Network and you do so at your own risk. Once any Personal Data comes into Docaar.me Automotive Network’s possession, Docaar.meAutomotive Network will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
A username and password may be essential for you to use some sections of the Docaar.meAutomotive Network’s Website. For your own protection, the Docaar.me Automotive Network’s requires you to keep these confidential and to change your password regularly (if required).
Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
- TRANSFER OF PERSONAL DATA
Due to the global nature of Docaar.me Automotive Network’s business, Docaar.me Automotive Network may transfer your Personal Data to the other members of the Docaar.me Automotive Network (which may be located in other countries) or to any parties located in other countries (including countries that have a different data protection regime than is found in the country where you are based). Any Personal Data transferred shall be used for the purposes as set out in (B) above and disclosed to parties stated in (C) above.
- LINKS / HYPERLINKS
Docaar.meAutomotive Network’s Website and its social media sites (including Facebook, Twitter, Linkedin) may contain links to third-party sites and pages for your convenience. By activating a link, such as for example by clicking on the banner of an advertiser, you leave Docaar.meAutomotive Network’s Website and Docaar.me Automotive Network does not exercise control over any Personal Data or any other information you give to any other entity after you have left Docaar.me Automotive Network’s Website.
- OTHER WEBSITES
- HOW TO CONTACT US
For enquiries, please e-mail us at:
Admin [a] docaar dot me
You can also write to us at:
The Docaar.me Automotive Network Customer Service
In the event of any conflict between the English and other language versions, the English version shall prevail. Docaar.meAutomotive Network shall have the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice on the Website. By continuing to communicate with Docaar.me Automotive Network or by continuing to use Docaar.me Automotive Network’s services following the modifications, updates or amendments to this Notice shall signify your acceptance of such modifications, updates or amendments.